This desk maintains one narrow beat: whether the Shuffle referral code we publish still works, and whether the terms attached to it still say what we say they say. Corrections are the most useful thing you can send us.
What to contact us about
A code that did not work
Tell us the code, the date, and whether the field rejected it or simply attached nothing. We re-verify within 24 hours.
A factual correction
Bonus terms, VIP thresholds and licence details change. If something here is out of date, point at the clause and we will fix it.
Commercial enquiries
Affiliate and partnership questions are answered directly. We do not sell guest posts or in-article links.
What we cannot help with
Account-level problems have to go to Shuffle. We hold no account access, no support escalation path, and no influence over verification or payout decisions. Specifically, we cannot unfreeze a withdrawal, reverse a closed account, apply a bonus to your balance, recover funds lost during a rollover, or attach a referral code to an account that already exists.
Start with Shuffle's live support chat and keep a written record. If support does not resolve it, the operator is licensed by the Curaçao Gaming Control Board under OGL/2024/1337/0628, and the regulator operates a complaints process. Independent dispute mediators covering crypto casinos are a third option.
Contact the desk
Editorial & corrections
editor [at] shuffle.codes
Include the page URL and, for code reports, the date and time you attempted registration. We reply to corrections first and everything else in order.
Commercial & partnerships
partners [at] shuffle.codes
Affiliate and partnership enquiries only. Guest post and link-insertion pitches are not answered.
Editorial policy
Sourcing. Bonus terms, rollover clauses, VIP thresholds and affiliate mechanics come from Shuffle's own Help Center articles, cited by name and date. Licensing detail is checked against the stated licence number. Reputation claims are attributed to the public review record rather than asserted.
Disclosure. We are in Shuffle's affiliate program and earn commission on sign-ups through our code. Every page carries that disclosure above the fold of the article body.
Independence. Commission does not buy favourable coverage. The drawbacks documented on this site — the offshore licence, the payout-hold pattern, the max-win cap, clause 20's suppression of VIP earnings during rollover — are the same drawbacks we would publish with no commercial relationship at all.
Corrections. Errors are fixed on the page and the modification date updated. We do not silently rewrite history on material changes.
Frequently asked questions
How do I report an expired promo code?
Email the desk with the code you tried, the date, and what the registration form showed. We re-check reported codes within 24 hours and update the verification date on the promo code page.
Can you help with a frozen withdrawal?
No — and any site claiming otherwise is misleading you. We have no account access and no operator relationship that confers leverage. Withdrawal disputes go through Shuffle's live support first, then the Curaçao Gaming Control Board complaints route if support does not resolve it.
Do you accept guest posts or paid links?
We do not sell editorial placements, guest posts, or links within existing articles. Commercial enquiries about the affiliate relationship itself are a separate matter and are answered directly.
How do you verify the information on this site?
Bonus terms, VIP thresholds and affiliate mechanics are taken from Shuffle's own Help Center articles and re-checked on a weekly cycle. Licensing is checked against the operator's stated licence number. Where a figure is disputed or not published, we say so rather than estimating.
Are you affiliated with Shuffle.com?
We are an independent publisher in Shuffle's affiliate program. We earn commission on sign-ups through our code. We are not owned or operated by Shuffle.com or Natural Nine B.V., and we have no ability to influence account decisions.
Responsible gambling resources
If gambling has stopped being entertainment, these services are free and independent of any operator:
- BeGambleAware — advice and treatment referral (UK, open to all).
- Gambling Therapy — multilingual online support.
- Gamblers Anonymous — peer support groups internationally.
- Deposit limits, cooldowns and self-exclusion inside your Shuffle account settings, where available in your region.